TERMS & CONDITIONS
Equilibria offers a unique range of health-enhancing spice blends crafted to enrich various drinks and foods. With products like Shuddhi Boost, Fresh, Bliss, and Anytime, Equilibria transforms everyday beverages & meals into wellness-focused experiences, providing both flavor & functional benefits.
1. Introduction
1.1 Purpose of the Terms and Conditions
1.1.1 These Terms and Conditions ("Terms") govern the use of the website operated by Equilibria FRESHSPICE ("the Company").
1.1.2 By accessing, browsing, or using this website, you ("the User") agree to comply with and be bound by these Terms, including policies referenced herein, such as the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy.
1.1.3 If you do not agree to these Terms, you must refrain from using this website.
1.2 Scope of the Terms and Conditions
1.2.1 These Terms apply to all interactions on the website, including but not limited to browsing, registering an account, purchasing products, submitting content, or contacting the Company via the website.
1.2.2 These Terms are applicable to all Users, regardless of their location within India or outside India, subject to the laws of India.
1.3 Changes to the Terms and Conditions
1.3.1 Equilibria FRESHSPICE reserves the right to amend, modify, or update these Terms at any time without prior notice.
1.3.2 It is the User's responsibility to regularly review these Terms for updates. Continued use of the website after changes have been made constitutes acceptance of the revised Terms.
1.4 References to Governing Policies
1.4.1 These Terms should be read in conjunction with the following policies, which are incorporated herein by reference:
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Privacy Policy: Governs the collection, use, and protection of User data.
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Cookies Policy: Outlines the use of cookies on the website.
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Shipping Policy: Details shipping destinations, timelines, charges, and conditions for domestic and international orders.
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Refund Policy: Specifies conditions for returns, refunds, and cancellations, aligned with the Shipping Policy.
1.5 Governing Law and Jurisdiction
1.5.1 These Terms are governed by and construed in accordance with the laws of India.
1.5.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
1.6 User Responsibility
1.6.1 Users are responsible for ensuring that they use the website in compliance with applicable laws and regulations.
1.6.2 Users agree to provide accurate, complete, and up-to-date information where required, such as during account registration or when placing an order.
1.7 Contact Information
1.7.1 For inquiries or assistance regarding these Terms, please contact Equilibria FRESHSPICE via email at sales@freshspice.in.
2. Definitions
2.1 General Definitions
2.1.1 "Website" refers to the online platform operated by Equilibria FRESHSPICE, accessible via its domain, through which Users can browse, purchase products, and access other related services.
2.1.2 "Company" refers to Equilibria FRESHSPICE, the entity managing and owning the website, its products, and services.
2.1.3 "User" refers to any individual or entity accessing, browsing, or interacting with the website, including registered and non-registered Users.
2.1.4 "Account" refers to the personal account created by a User on the website for accessing specific features, purchasing products, or managing orders.
2.1.5 "Products" refers to the items, including Shuddhi product lines, offered for sale on the website by Equilibria FRESHSPICE.
2.1.6 "Order" refers to a purchase request submitted by the User for the Products through the website.
2.1.7 "Payment Gateway" refers to the online payment service provider integrated into the website for processing User payments securely.
2.2 Policy References
2.2.1 "Privacy Policy" refers to the policy that governs the collection, use, storage, and protection of User data.
2.2.2 "Cookies Policy" refers to the policy that outlines the use of cookies and similar technologies on the website.
2.2.3 "Shipping Policy" refers to the policy that explains the terms of delivery, shipping timelines, charges, and conditions for both domestic and international orders.
2.2.4 "Refund Policy" refers to the policy that governs returns, refunds, and cancellations, which is in line with the Shipping Policy.
2.3 Geographical and Legal Terms
2.3.1 "Domestic Customers" refers to Users placing orders for delivery within India.
2.3.2 "International Customers" refers to Users placing orders for delivery outside India.
2.3.3 "Governing Law" refers to the laws of India that apply to these Terms.
2.3.4 "Jurisdiction" refers to the courts located in Gurgaon, Haryana, India, which have exclusive authority over any disputes arising under these Terms.
2.4 Technical Definitions
2.4.1 "Cookies" refers to small files stored on the User's device to enhance the browsing experience, as outlined in the Cookies Policy.
2.4.2 "Third-Party Services" refers to services provided by entities other than Equilibria FRESHSPICE, including but not limited to payment processors, shipping carriers, or website hosting platforms.
2.5 Operational Definitions
2.5.1 "Business Days" refers to standard working days in India, excluding weekends and public holidays.
2.5.2 "Delivery Address" refers to the address specified by the User for receiving the Products purchased from the website.
2.5.3 "Confirmation Email" refers to the email sent to the User by Equilibria FRESHSPICE confirming the receipt of an Order.
2.6 Contact Information
2.6.1 For questions or clarifications regarding these Definitions, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
3. Eligibility
3.1 General Eligibility
3.1.1 By accessing or using the website operated by Equilibria FRESHSPICE, you ("the User") confirm that you are eligible to enter into a legally binding agreement as per applicable laws.
3.1.2 Users must be at least 18 years of age or of legal age as defined under the applicable laws in their jurisdiction to use this website or purchase Products.
3.2 Account Creation Eligibility
3.2.1 Users creating an account on the website must provide accurate, complete, and up-to-date information during registration.
3.2.2 The Company reserves the right to suspend or terminate any account if false, incomplete, or outdated information is provided.
3.3 Restricted Access
3.3.1 The website and its services are not intended for use by individuals or entities in jurisdictions where access or usage is prohibited by applicable law.
3.3.2 It is the User’s responsibility to ensure compliance with all relevant laws and regulations in their jurisdiction.
3.4 Prohibited Users
3.4.1 Users who have previously been suspended or banned from using the website by Equilibria FRESHSPICE are prohibited from accessing the platform or creating new accounts.
3.4.2 Users found engaging in fraudulent activities, misusing the website, or violating any of these Terms may have their access restricted or permanently revoked.
3.5 Geographical Eligibility
3.5.1 The website and its services, including the purchase and delivery of Products, are available to Users in India and international locations where shipping is supported as outlined in the Shipping Policy.
3.5.2 Delivery will be made only to regions where shipping services are legally and logistically feasible, as detailed in the Shipping Policy.
3.6 Legal Capacity
3.6.1 By using the website, Users confirm that they have the legal capacity to enter into these Terms and fulfill their obligations.
3.6.2 Users accessing the website on behalf of a business entity confirm that they have the authority to bind the entity to these Terms.
3.7 Compliance with Policies
3.7.1 Users agree to comply with all applicable policies, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, when using the website or engaging in transactions.
3.8 Governing Law and Jurisdiction
3.8.1 These Terms shall be governed by the laws of India.
3.8.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
3.9 Contact Information
3.9.1 For questions or concerns about eligibility requirements, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
4. User Account
4.1 Account Registration
4.1.1 Users may create an account on the Equilibria FRESHSPICE website to access personalized features such as order tracking, saved preferences, and faster checkouts.
4.1.2 During registration, Users are required to provide accurate, complete, and up-to-date information, including their email address and any other details requested.
4.1.3 By registering, Users agree to comply with these Terms and all associated policies, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy.
4.2 Account Security
4.2.1 Users are solely responsible for maintaining the confidentiality of their account credentials, including the username and password.
4.2.2 Equilibria FRESHSPICE will not be liable for any unauthorized access to a User’s account resulting from their failure to secure their login credentials.
4.2.3 Users must notify the Company immediately at sales@freshspice.in of any unauthorized access or suspicious activity on their account.
4.3 Account Usage
4.3.1 User accounts are intended for personal use only and cannot be transferred, sold, or assigned to another party.
4.3.2 Users agree to use their accounts solely for lawful purposes and in compliance with these Terms and all applicable laws.
4.4 Account Suspension or Termination
4.4.1 Equilibria FRESHSPICE reserves the right to suspend or terminate a User’s account without prior notice if:
4.4.1.1 The User has provided false or misleading information during registration or thereafter.
4.4.1.2 The User engages in fraudulent, abusive, or prohibited activities.
4.4.1.3 The User violates these Terms or any applicable policies.
4.4.2 Terminated accounts may lose access to all associated features, including order history and saved preferences.
4.5 Multiple Accounts
4.5.1 Users are prohibited from creating multiple accounts for fraudulent purposes, including misuse of promotional offers or evasion of account restrictions.
4.5.2 Equilibria FRESHSPICE reserves the right to merge or terminate duplicate accounts identified at its discretion.
4.6 Data Privacy
4.6.1 All information provided by Users during account creation or use will be handled in accordance with the Privacy Policy.
4.6.2 Users agree to the use of cookies and other tracking technologies as outlined in the Cookies Policy.
4.7 Account Termination by Users
4.7.1 Users may choose to terminate their account at any time by contacting the Company at sales@freshspice.in.
4.7.2 Upon account termination, Equilibria FRESHSPICE may retain certain data as required by law or for legitimate business purposes, in line with the Privacy Policy.
4.8 Governing Law and Jurisdiction
4.8.1 These Terms, including those applicable to User accounts, are governed by the laws of India.
4.8.2 Any disputes arising under or in connection with User accounts shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
4.9 Contact Information
4.9.1 For any issues or queries related to User accounts, Users can reach Equilibria FRESHSPICE at sales@freshspice.in.
5. Acceptance of Policies
5.1 Agreement to Policies
5.1.1 By accessing, browsing, or using the Equilibria FRESHSPICE website, Users acknowledge and agree to comply with these Terms and Conditions.
5.1.2 Users also agree to be bound by the associated policies, including but not limited to the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, which are incorporated herein by reference.
5.2 Privacy Policy
5.2.1 The collection, storage, and use of User data are governed by the Privacy Policy.
5.2.2 By using the website, Users consent to the data practices outlined in the Privacy Policy, including but not limited to data collection for account creation, order processing, and marketing communications.
5.3 Cookies Policy
5.3.1 Users agree to the use of cookies and similar technologies as described in the Cookies Policy.
5.3.2 The use of cookies is necessary to enhance User experience, improve website functionality, and enable personalized features.
5.4 Shipping Policy
5.4.1 The terms governing shipping, including delivery timelines, charges, and conditions for domestic and international orders, are outlined in the Shipping Policy.
5.4.2 Users agree to review and accept the terms of the Shipping Policy before completing a purchase.
5.5 Refund Policy
5.5.1 Returns, cancellations, and refunds are governed by the Refund Policy, which is in alignment with the Shipping Policy.
5.5.2 Users are advised to review the Refund Policy to understand their rights and obligations regarding product returns and refunds.
5.6 Updates to Policies
5.6.1 Equilibria FRESHSPICE reserves the right to update or modify its policies, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, at any time without prior notice.
5.6.2 Users are responsible for reviewing these policies periodically to stay informed about any changes.
5.7 Governing Law and Jurisdiction
5.7.1 These policies, and any disputes arising from their application, are governed by the laws of India.
5.7.2 Any legal proceedings related to these policies shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
5.8 User Responsibility
5.8.1 Users are responsible for ensuring their compliance with these policies and any applicable laws and regulations.
5.8.2 Continued use of the website after any updates to these policies constitutes acceptance of the revised terms.
5.9 Contact Information
5.9.1 For questions, clarifications, or disputes related to the policies, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
6. Use of Website
6.1 Permitted Use
6.1.1 The website operated by Equilibria FRESHSPICE is intended for lawful purposes only.
6.1.2 Users may use the website to browse products, place orders, access account information, and utilize other functionalities provided by Equilibria FRESHSPICE.
6.1.3 Users agree to use the website solely for personal or business-related purposes in accordance with these Terms and all applicable policies, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy.
6.2 Prohibited Activities
6.2.1 Users are prohibited from engaging in activities that:
6.2.1.1 Violate any applicable laws or regulations.
6.2.1.2 Impersonate any person or entity or provide false or misleading information.
6.2.1.3 Compromise the security, integrity, or functionality of the website, including attempts to hack, distribute malware, or disrupt services.
6.2.1.4 Use automated systems, bots, or scripts to extract or scrape data from the website.
6.2.1.5 Reproduce, distribute, or publicly display website content without prior written consent from Equilibria FRESHSPICE.
6.3 Website Availability and Updates
6.3.1 Equilibria FRESHSPICE strives to maintain continuous availability of the website but does not guarantee uninterrupted access.
6.3.2 The Company reserves the right to modify, suspend, or discontinue any feature or part of the website at its sole discretion, without prior notice.
6.4 Third-Party Links and Content
6.4.1 The website may contain links to third-party websites or resources for User convenience.
6.4.2 Equilibria FRESHSPICE is not responsible for the content, accuracy, or practices of third-party websites and does not endorse or assume liability for such content.
6.4.3 Users access third-party links at their own risk and should review the terms and policies of such websites.
6.5 User-Generated Content
6.5.1 Users may submit reviews, comments, or other content to the website where permitted.
6.5.2 By submitting content, Users grant Equilibria FRESHSPICE a non-exclusive, royalty-free, perpetual license to use, reproduce, and display the content in any form or medium.
6.5.3 User-generated content must not:
6.5.3.1 Contain offensive, defamatory, or illegal material.
6.5.3.2 Infringe on the intellectual property or privacy rights of others.
6.6 Security and Data Protection
6.6.1 Users are responsible for ensuring the security of their devices and internet connections while accessing the website.
6.6.2 Equilibria FRESHSPICE collects, processes, and stores data in accordance with its Privacy Policy and does not assume liability for breaches arising from User negligence.
6.7 Indemnification
6.7.1 Users agree to indemnify and hold Equilibria FRESHSPICE harmless from any claims, damages, or losses arising from improper use of the website or violation of these Terms.
6.8 Governing Law and Jurisdiction
6.8.1 The use of the website and any disputes arising therefrom shall be governed by the laws of India.
6.8.2 Users agree to submit to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India, for any disputes related to these Terms.
6.9 Contact Information
6.9.1 For questions or concerns about the use of the website, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
7. Product Information
7.1 General Product Description
7.1.1 Equilibria FRESHSPICE strives to provide accurate and up-to-date information about the Products available on the website, including descriptions, specifications, images, and pricing.
7.1.2 The content provided is for informational purposes and does not constitute a legally binding representation unless expressly stated otherwise.
7.2 Accuracy of Product Information
7.2.1 While Equilibria FRESHSPICE takes reasonable steps to ensure the accuracy of Product descriptions, specifications, and images, minor discrepancies in color, size, texture, or other attributes may occur due to manufacturing variations or display settings.
7.2.2 Users are encouraged to review all available information before making a purchase and may contact sales@freshspice.in for clarification if required.
7.3 Availability of Products
7.3.1 The availability of Products is subject to stock levels and may vary without notice.
7.3.2 Equilibria FRESHSPICE reserves the right to discontinue or modify any Product at its sole discretion, without prior notification to Users.
7.4 Pricing and Taxes
7.4.1 All Product prices displayed on the website are accurate at the time of listing and are subject to change without prior notice.
7.4.2 Prices listed include applicable taxes for domestic orders in India. For international orders, additional duties, taxes, or customs charges may apply as per the recipient country’s regulations.
7.4.3 Users are responsible for any additional charges incurred during international shipping, as outlined in the Shipping Policy.
7.5 Customization or Special Requests
7.5.1 Customization options, if offered, will be clearly mentioned on the Product page.
7.5.2 Users should verify specific customization details before placing an order, as customized Products may not be eligible for return or refund under the Refund Policy.
7.6 Product Recommendations and Third-Party Endorsements
7.6.1 Any recommendations, testimonials, or endorsements displayed on the website are for informational purposes and do not constitute guarantees of suitability or performance.
7.6.2 Third-party endorsements, if applicable, are provided as-is, and Equilibria FRESHSPICE disclaims any liability arising from reliance on such information.
7.7 User Responsibility
7.7.1 Users are responsible for ensuring that the selected Products meet their requirements before completing a purchase.
7.7.2 For assistance, Users may reach out to Equilibria FRESHSPICE at sales@freshspice.in.
7.8 Errors and Omissions
7.8.1 In the event of typographical errors, inaccuracies, or omissions regarding Product information, pricing, or availability, Equilibria FRESHSPICE reserves the right to correct such errors and cancel or amend affected orders as necessary.
7.9 Governing Law and Jurisdiction
7.9.1 These Terms related to Product Information shall be governed by the laws of India.
7.9.2 Any disputes arising from or in connection with Product Information shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
7.10 Contact Information
7.10.1 For queries regarding Product information, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
8. Pricing and Payment
8.1 Pricing
8.1.1 All prices displayed on the Equilibria FRESHSPICE website are in Indian Rupees (INR) for domestic customers and may be converted to applicable currencies for international customers, depending on the payment method.
8.1.2 Prices include applicable taxes for orders within India. International orders may be subject to additional duties, taxes, or customs charges as per the laws of the destination country.
8.1.3 Equilibria FRESHSPICE reserves the right to modify Product prices at any time without prior notice. Prices applicable at the time of order placement will remain valid for that order.
8.2 Promotions and Discounts
8.2.1 Any promotional prices, discounts, or offers are valid only during the specified period and subject to the terms of the promotion.
8.2.2 Users may not combine multiple promotions or discounts unless explicitly permitted in the promotion’s terms.
8.3 Payment Methods
8.3.1 Equilibria FRESHSPICE accepts payments via the following methods:
8.3.1.1 Credit cards, debit cards, and other card-based payment systems supported by the payment gateway.
8.3.1.2 Online bank transfers and UPI (Unified Payment Interface).
8.3.1.3 International payment methods as supported by the payment gateway for customers outside India.
8.3.2 All payments are processed securely through third-party payment gateways, and Equilibria FRESHSPICE does not store any sensitive payment information.
8.4 Payment Security
8.4.1 Users are responsible for ensuring the confidentiality of their payment details when placing an order.
8.4.2 Equilibria FRESHSPICE will not be held liable for unauthorized transactions resulting from User negligence or security breaches unrelated to its systems.
8.5 Taxes, Duties, and Charges
8.5.1 Domestic orders are inclusive of applicable Goods and Services Tax (GST) and other taxes as per Indian law.
8.5.2 International orders may attract additional taxes, duties, or charges imposed by the destination country, which are the responsibility of the User.
8.6 Order Confirmation and Invoice
8.6.1 Users will receive a confirmation email upon successful payment, which serves as acknowledgment of the order.
8.6.2 A digital invoice will be issued and sent to the User’s registered email address for reference and recordkeeping.
8.7 Failed or Delayed Payments
8.7.1 In cases of failed transactions, Users are advised to check with their payment provider or contact Equilibria FRESHSPICE at sales@freshspice.in for assistance.
8.7.2 Orders for which payment is delayed or incomplete will not be processed until full payment is received.
8.8 Refunds and Cancellations
8.8.1 Refunds and cancellations are governed by the Refund Policy, which aligns with the conditions outlined in the Shipping Policy.
8.8.2 Users must ensure they review and understand the Refund Policy before initiating a refund or cancellation request.
8.9 Currency Conversion for International Orders
8.9.1 For international orders, the currency conversion rate is determined by the User’s payment provider or bank at the time of transaction.
8.9.2 Equilibria FRESHSPICE is not responsible for fluctuations in currency conversion rates or additional charges levied by the User’s financial institution.
8.10 Governing Law and Jurisdiction
8.10.1 These terms related to Pricing and Payment are governed by the laws of India.
8.10.2 Any disputes arising under or in connection with Pricing and Payment shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
8.11 Contact Information
8.11.1 For queries regarding pricing, payments, or related matters, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
9. Order Placement
9.1 Eligibility to Place an Order
9.1.1 Users must have a valid account on the Equilibria FRESHSPICE website or provide accurate and complete details during the checkout process to place an order.
9.1.2 Orders may be placed only by individuals who meet the eligibility requirements outlined in Section 3: Eligibility of these Terms.
9.2 Order Process
9.2.1 To place an order, Users must:
9.2.1.1 Browse and select Products from the website.
9.2.1.2 Provide accurate shipping and billing information.
9.2.1.3 Confirm the selected items, quantities, and total amount during checkout.
9.2.1.4 Make payment using a valid payment method as outlined in Section 8: Pricing and Payment.
9.2.2 Upon successful payment, an order confirmation email will be sent to the User's registered email address. This email serves as acknowledgment of the order and contains details such as the order number, Products purchased, and expected delivery timelines.
9.3 Order Modifications
9.3.1 Users may request modifications to their order, such as changes to the shipping address or Product quantities, before the order has been shipped.
9.3.2 Modification requests must be sent promptly to sales@freshspice.in and are subject to approval by Equilibria FRESHSPICE.
9.4 Order Cancellation
9.4.1 Users may cancel an order before it has been shipped by contacting Equilibria FRESHSPICE at sales@freshspice.in.
9.4.2 Cancellations are subject to the conditions outlined in the Refund Policy and may not be applicable for customized or perishable Products.
9.4.3 Equilibria FRESHSPICE reserves the right to cancel any order under the following circumstances:
9.4.3.1 Suspected fraud or misuse of the website.
9.4.3.2 Unavailability of Products or shipping services to the specified location.
9.4.3.3 Errors in Product pricing or description.
9.5 Acceptance of Orders
9.5.1 The receipt of an order confirmation email does not constitute acceptance of the order by Equilibria FRESHSPICE.
9.5.2 Orders are considered accepted upon dispatch of the Products, at which point a shipping confirmation email will be sent to the User.
9.6 Failed Orders
9.6.1 If an order cannot be processed due to payment failure, stock unavailability, or other unforeseen circumstances, Equilibria FRESHSPICE will notify the User and provide options for resolution, such as an alternative Product or refund.
9.7 Shipping and Delivery
9.7.1 The terms for shipping, including delivery timelines and charges, are governed by the Shipping Policy.
9.7.2 Users are responsible for providing an accurate delivery address and ensuring availability to receive the shipment.
9.8 User Responsibility
9.8.1 Users must review their order details, including Product specifications and quantities, before confirming the purchase.
9.8.2 Equilibria FRESHSPICE will not be held liable for errors resulting from User oversight during the order placement process.
9.9 Governing Law and Jurisdiction
9.9.1 The terms related to order placement are governed by the laws of India.
9.9.2 Any disputes arising under or in connection with order placement shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
9.10 Contact Information
9.10.1 For queries or assistance regarding order placement, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
10. Shipping and Delivery
10.1 General Shipping Terms
10.1.1 Equilibria FRESHSPICE offers shipping services for both domestic and international customers.
10.1.2 Shipping is subject to availability and feasibility for the specified destination. Users are encouraged to review the Shipping Policy for detailed terms and conditions.
10.2 Shipping Destinations
10.2.1 Products are shipped to addresses within India and to international locations where shipping services are available.
10.2.2 The availability of shipping to certain destinations may depend on factors such as logistical constraints, legal restrictions, or customs requirements.
10.3 Shipping Charges
10.3.1 Shipping charges vary based on the destination, weight, and dimensions of the package, as well as the chosen shipping method.
10.3.2 The applicable shipping charges will be displayed during the checkout process, and Users must review these charges before confirming their order.
10.4 Delivery Timelines
10.4.1 Estimated delivery timelines are provided during the checkout process and are subject to change due to unforeseen circumstances such as natural disasters, customs delays, or other logistical issues.
10.4.2 Domestic delivery typically takes 5–10 business days, while international delivery timelines vary based on the destination.
10.4.3 Users will be notified via email of any significant delays in the delivery of their order.
10.5 Order Tracking
10.5.1 Once an order is shipped, Users will receive a shipping confirmation email containing tracking details.
10.5.2 Users can track the status of their shipment using the provided tracking number on the carrier’s website or the tracking link shared by Equilibria FRESHSPICE.
10.6 Delivery Address
10.6.1 Users are responsible for providing accurate and complete shipping information at the time of order placement.
10.6.2 Equilibria FRESHSPICE will not be liable for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the User.
10.7 Customs and Duties (For International Orders)
10.7.1 International orders may be subject to customs duties, taxes, or other fees as per the destination country’s regulations.
10.7.2 Users are responsible for paying all applicable duties and taxes directly to the customs authorities or the shipping carrier.
10.8 Undelivered Packages
10.8.1 If a package is returned to Equilibria FRESHSPICE due to incorrect address, refusal to accept delivery, or failure to pay applicable duties or taxes, the User will be notified via email.
10.8.2 Users may request reshipment of the package at their own expense or opt for a refund as per the Refund Policy.
10.9 Damaged or Missing Items
10.9.1 If a shipment arrives damaged or with missing items, Users must report the issue to Equilibria FRESHSPICE at sales@freshspice.in within 48 hours of receiving the package.
10.9.2 Equilibria FRESHSPICE will investigate the issue and may offer a replacement, refund, or other resolution as deemed appropriate.
10.10 Force Majeure
10.10.1 Equilibria FRESHSPICE shall not be held liable for delays or non-delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, government actions, or transportation disruptions.
10.11 Governing Law and Jurisdiction
10.11.1 The terms related to shipping and delivery are governed by the laws of India.
10.11.2 Any disputes arising under or in connection with shipping and delivery shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
10.12 Contact Information
10.12.1 For queries or concerns related to shipping and delivery, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
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11. Ownership and Risk
11.1 Transfer of Ownership
11.1.1 Ownership of the Products purchased from the Equilibria FRESHSPICE website is transferred to the User upon full payment confirmation.
11.1.2 Until payment is received in full, all Products remain the property of Equilibria FRESHSPICE.
11.2 Risk of Loss
11.2.1 The risk of loss or damage to the Products passes to the User upon delivery to the shipping address provided at the time of purchase.
11.2.2 If the User has authorized a third party to receive the delivery on their behalf, the risk of loss or damage is transferred upon delivery to the designated recipient.
11.3 Damaged or Lost Shipments
11.3.1 In the event of damaged or lost shipments during transit, Users must notify Equilibria FRESHSPICE at sales@freshspice.in within 48 hours of the expected or actual delivery date.
11.3.2 Equilibria FRESHSPICE will investigate such incidents and may, at its discretion, offer a replacement, refund, or other resolution in accordance with the Shipping Policy and Refund Policy.
11.4 International Shipments
11.4.1 For international shipments, the User assumes responsibility for ensuring compliance with the destination country’s import regulations.
11.4.2 Equilibria FRESHSPICE is not responsible for delays, loss, or damage caused by customs clearance processes or non-compliance with local import regulations.
11.5 Return of Ownership
11.5.1 If a User cancels an order or returns a Product under the conditions outlined in the Refund Policy, ownership of the returned Product reverts to Equilibria FRESHSPICE upon receipt and verification of the returned item.
11.6 Force Majeure
11.6.1 Equilibria FRESHSPICE shall not be liable for delays, losses, or damage arising from events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of war, or transportation disruptions.
11.7 User Responsibility
11.7.1 Users are responsible for inspecting Products upon delivery and reporting any visible damage or discrepancies promptly.
11.7.2 Users are advised to retain proof of delivery and original packaging until the resolution of any claims or disputes regarding the shipment.
11.8 Governing Law and Jurisdiction
11.8.1 These terms related to Ownership and Risk are governed by the laws of India.
11.8.2 Any disputes arising under or in connection with Ownership and Risk shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
11.9 Contact Information
11.9.1 For queries or concerns regarding ownership and risk, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
12. Cancellation, Returns, and Refunds
12.1 Order Cancellation by Users
12.1.1 Users may request order cancellations before the Product has been shipped.
12.1.2 Cancellation requests must be submitted to Equilibria FRESHSPICE at sales@freshspice.in with the order details for verification.
12.1.3 Cancellations are subject to confirmation by Equilibria FRESHSPICE and will be processed as per the terms outlined in the Refund Policy.
12.2 Order Cancellation by Equilibria FRESHSPICE
12.2.1 Equilibria FRESHSPICE reserves the right to cancel orders under the following circumstances: 12.2.1.1 The Product is unavailable or out of stock.
12.2.1.2 Errors in pricing or Product descriptions.
12.2.1.3 Suspected fraudulent or unauthorized transactions.
12.2.2 In case of cancellation by Equilibria FRESHSPICE, the User will be notified promptly, and a full refund will be issued.
12.3 Return Policy
12.3.1 Products may be returned if they meet the following conditions:
12.3.1.1 The return request is submitted within the time frame specified in the Refund Policy.
12.3.1.2 The Product is unused, unopened, and in its original packaging.
12.3.1.3 The Product is not a perishable or customized item, as these are non-returnable unless defective or damaged.
12.3.2 To initiate a return, Users must contact Equilibria FRESHSPICE at sales@freshspice.in with the order details and reason for return.
12.4 Refund Policy
12.4.1 Refunds are issued under the following conditions:
12.4.1.1 Cancellations before shipping will result in a full refund to the original payment method.
12.4.1.2 Approved returns will be refunded after the returned Product is inspected and verified by Equilibria FRESHSPICE.
12.4.2 Refund timelines may vary depending on the payment method and banking partners. Users will be notified once the refund is processed.
12.5 Damaged or Defective Products
12.5.1 If a Product is received damaged or defective, Users must notify Equilibria FRESHSPICE within 48 hours of delivery by providing relevant evidence (e.g., photographs).
12.5.2 Upon verification, Equilibria FRESHSPICE will arrange for a replacement, refund, or other resolution as outlined in the Refund Policy.
12.6 Non-Returnable Items
12.6.1 The following items are non-returnable unless they are damaged or defective upon receipt:
12.6.1.1 Perishable goods such as food products with short shelf lives.
12.6.1.2 Customized or personalized Products made to order.
12.6.1.3 Products marked as "final sale" or "non-returnable" at the time of purchase.
12.7 Shipping Costs for Returns
12.7.1 Users are responsible for the shipping costs associated with returning Products unless:
12.7.1.1 The Product was received damaged or defective.
12.7.1.2 The return is due to an error by Equilibria FRESHSPICE.
12.8 International Orders
12.8.1 Returns or refunds for international orders may involve additional steps due to customs regulations.
12.8.2 Users are responsible for ensuring compliance with customs requirements and covering associated charges for returns.
12.9 Governing Law and Jurisdiction
12.9.1 These terms related to cancellations, returns, and refunds are governed by the laws of India.
12.9.2 Any disputes arising under or in connection with cancellations, returns, and refunds shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
12.10 Contact Information
12.10.1 For assistance with cancellations, returns, or refunds, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
13. Intellectual Property
13.1 Ownership of Intellectual Property
13.1.1 All content available on the Equilibria FRESHSPICE website, including but not limited to text, images, graphics, logos, videos, audio, design elements, software, and Product descriptions, is the exclusive property of Equilibria FRESHSPICE and is protected under applicable copyright, trademark, and other intellectual property laws.
13.1.2 The trademarks, logos, and service marks displayed on the website are registered and unregistered marks owned by Equilibria FRESHSPICE. Unauthorized use of these marks is strictly prohibited.
13.2 Permitted Use of Content
13.2.1 Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the content on the website solely for personal and non-commercial purposes.
13.2.2 Users may not copy, reproduce, distribute, modify, display, perform, or otherwise use the content without prior written consent from Equilibria FRESHSPICE.
13.3 Prohibited Activities
13.3.1 Users are prohibited from engaging in the following activities concerning the intellectual property of Equilibria FRESHSPICE:
13.3.1.1 Reverse engineering, decompiling, or disassembling any part of the website or its content.
13.3.1.2 Using automated systems, bots, or scripts to extract data or content from the website.
13.3.1.3 Creating derivative works, including translations or adaptations, of any content without authorization.
13.4 User-Generated Content
13.4.1 By submitting reviews, comments, or other content to the website, Users grant Equilibria FRESHSPICE a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, publish, and distribute such content.
13.4.2 Users affirm that any content submitted does not infringe on the intellectual property rights of third parties or violate any applicable laws.
13.5 Third-Party Intellectual Property
13.5.1 Any third-party trademarks, logos, or content displayed on the website are the property of their respective owners and are used with permission or as legally allowed.
13.5.2 Users may not use third-party intellectual property without obtaining appropriate permissions from the respective owners.
13.6 Violation of Intellectual Property Rights
13.6.1 Equilibria FRESHSPICE reserves the right to take appropriate legal action against any unauthorized use or violation of its intellectual property rights.
13.6.2 Users found engaging in activities that infringe on the intellectual property rights of Equilibria FRESHSPICE or third parties will be liable for damages and may be subject to penalties under applicable laws.
13.7 Reporting Intellectual Property Concerns
13.7.1 If a User believes that their intellectual property rights have been infringed upon by content available on the Equilibria FRESHSPICE website, they may report the issue by contacting sales@freshspice.in.
13.7.2 The report must include sufficient details to identify the alleged infringement and proof of ownership of the intellectual property in question.
13.8 Governing Law and Jurisdiction
13.8.1 These terms related to intellectual property are governed by the laws of India.
13.8.2 Any disputes arising under or in connection with intellectual property shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
13.9 Contact Information
13.9.1 For inquiries or permissions related to the use of intellectual property, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
14. User Content
14.1 Definition of User Content
14.1.1 "User Content" refers to any content submitted, posted, or uploaded by Users to the Equilibria FRESHSPICE website, including but not limited to reviews, comments, suggestions, feedback, images, or other material.
14.2 Responsibility for User Content
14.2.1 Users are solely responsible for the accuracy, legality, and appropriateness of the content they submit to the website.
14.2.2 By submitting content, Users affirm that:
14.2.2.1 The content does not violate any applicable laws or regulations.
14.2.2.2 The content does not infringe upon the intellectual property rights, privacy, or other rights of any third party.
14.2.2.3 The content does not contain offensive, defamatory, obscene, or misleading material.
14.3 License Grant
14.3.1 By submitting User Content to the website, Users grant Equilibria FRESHSPICE a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in any medium or format.
14.3.2 Equilibria FRESHSPICE reserves the right to use User Content for promotional purposes, including marketing and advertising, without further consent from the User.
14.4 Moderation and Removal of User Content
14.4.1 Equilibria FRESHSPICE reserves the right to review, monitor, edit, or remove User Content at its sole discretion if it violates these Terms or is deemed inappropriate or harmful.
14.4.2 Users may request the removal of their content by contacting sales@freshspice.in. Such requests will be evaluated on a case-by-case basis.
14.5 Prohibited User Content
14.5.1 Users are prohibited from submitting content that:
14.5.1.1 Contains spam, unauthorized advertisements, or solicitation.
14.5.1.2 Promotes illegal activities or violates any laws or regulations.
14.5.1.3 Contains malware, viruses, or other harmful software.
14.5.1.4 Misrepresents facts or impersonates another person or entity.
14.6 User Privacy
14.6.1 Personal information provided within User Content is subject to the Privacy Policy.
14.6.2 Users are advised not to share sensitive personal data or financial information within public content submissions.
14.7 Indemnification
14.7.1 Users agree to indemnify and hold Equilibria FRESHSPICE harmless from any claims, damages, or liabilities arising from their submitted content.
14.8 Reporting Violations
14.8.1 Users may report inappropriate or unlawful content by contacting Equilibria FRESHSPICE at sales@freshspice.in.
14.8.2 Equilibria FRESHSPICE will investigate reported content and take necessary actions, which may include removal of the content or account suspension.
14.9 Governing Law and Jurisdiction
14.9.1 These terms related to User Content are governed by the laws of India.
14.9.2 Any disputes arising under or in connection with User Content shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
14.10 Contact Information
14.10.1 For queries or concerns related to User Content, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
15. Limitation of Liability
15.1 General Liability Disclaimer
15.1.1 Equilibria FRESHSPICE provides the website, Products, and services on an "as is" and "as available" basis, without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
15.1.2 Equilibria FRESHSPICE does not guarantee uninterrupted or error-free access to the website, nor does it ensure that all content, including Product descriptions and pricing, is free from inaccuracies or omissions.
15.2 Exclusion of Certain Damages
15.2.1 To the fullest extent permitted by applicable law, Equilibria FRESHSPICE shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to:
15.2.1.1 Loss of profits, revenue, or data.
15.2.1.2 Costs of substitute goods or services.
15.2.1.3 Damage to property or loss resulting from delays, errors, or failures in shipping or delivery.
15.2.2 This limitation applies regardless of the legal theory on which the claim is based, including contract, tort, negligence, or otherwise.
15.3 Liability for Products
15.3.1 Equilibria FRESHSPICE's liability concerning defective or damaged Products is limited to the remedies provided under the Refund Policy and Shipping Policy.
15.3.2 Users are advised to inspect all deliveries promptly and report any defects or damages to sales@freshspice.in within the specified timeframe in the applicable policies.
15.4 Third-Party Services and Links
15.4.1 Equilibria FRESHSPICE shall not be liable for any loss or damage arising from the use of third-party services, including payment gateways or external shipping carriers, even if such services are integrated with the website.
15.4.2 The website may contain links to third-party websites for convenience. Equilibria FRESHSPICE is not responsible for the accuracy, availability, or content of these external sites and does not endorse or assume liability for any third-party products or services.
15.5 Force Majeure Events
15.5.1 Equilibria FRESHSPICE shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or disruptions in transportation or supply chains.
15.6 Limitations Specific to International Orders
15.6.1 For international orders, Equilibria FRESHSPICE is not responsible for delays, losses, or additional costs incurred due to customs regulations or import restrictions.
15.6.2 Users must comply with all applicable laws and regulations in their jurisdiction regarding the importation of goods.
15.7 Cap on Liability
15.7.1 To the maximum extent permitted by law, Equilibria FRESHSPICE's total liability to any User, for any claim arising out of or in connection with the use of the website or purchase of Products, shall not exceed the amount paid by the User for the specific Product or service giving rise to the claim.
15.8 User Responsibility
15.8.1 Users agree to use the website, Products, and services at their own risk and bear sole responsibility for any damage to their devices, loss of data, or other harm resulting from accessing or using the website.
15.9 Governing Law and Jurisdiction
15.9.1 These terms related to Limitation of Liability are governed by the laws of India.
15.9.2 Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
15.10 Contact Information
15.10.1 For queries or concerns regarding Limitation of Liability, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
16. Indemnification
16.1 User’s Indemnity Obligation
16.1.1 By using the Equilibria FRESHSPICE website, Users agree to indemnify, defend, and hold harmless Equilibria FRESHSPICE, its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:
16.1.1.1 The User’s violation of these Terms and Conditions or any applicable policies, including but not limited to the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy.
16.1.1.2 The User’s improper use of the website, its content, or services.
16.1.1.3 The User’s violation of any applicable laws or regulations in India or other jurisdictions while accessing or using the website.
16.1.1.4 Any claim arising from User Content submitted by the User, including infringement of third-party rights or defamation.
16.2 Scope of Indemnification
16.2.1 The indemnity obligation applies to all legal proceedings, settlements, or disputes arising from the User’s actions or omissions.
16.2.2 Equilibria FRESHSPICE reserves the right to assume exclusive defense and control of any matter subject to indemnification at its own expense, and the User agrees to cooperate fully with such defense.
16.3 Third-Party Claims
16.3.1 Users shall indemnify Equilibria FRESHSPICE for claims brought by third parties, including but not limited to:
16.3.1.1 Intellectual property rights violations caused by User Content or actions.
16.3.1.2 Harm caused to third parties resulting from the User’s misuse of Products or services purchased from the website.
16.4 Limitations on Indemnity
16.4.1 Equilibria FRESHSPICE is not responsible for claims arising from circumstances beyond its reasonable control, including but not limited to force majeure events as outlined in Section 15.5.
16.5 Notification of Claims
16.5.1 Users agree to notify Equilibria FRESHSPICE promptly at sales@freshspice.in of any claims or legal actions brought against them that may relate to or impact the Company’s interests.
16.6 Legal Compliance
16.6.1 Users acknowledge that they are solely responsible for ensuring compliance with applicable laws and regulations while using the website or purchasing Products, including local import regulations for international orders.
16.6.2 Equilibria FRESHSPICE disclaims liability for any penalties, fines, or legal actions imposed on the User due to non-compliance.
16.7 Governing Law and Jurisdiction
16.7.1 These indemnification terms are governed by the laws of India.
16.7.2 Any disputes arising under or in connection with indemnification shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
16.8 Contact Information
16.8.1 For any inquiries or concerns related to indemnification obligations, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
17. Governing Law and Jurisdiction
17.1 Applicable Governing Law
17.1.1 These Terms and Conditions, as well as any policies referenced herein, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, shall be governed by and construed in accordance with the laws of India.
17.1.2 The interpretation, validity, and enforcement of these Terms and any disputes arising therefrom shall be determined solely under Indian law.
17.2 Jurisdiction for Disputes
17.2.1 All disputes, claims, or controversies arising out of or in connection with the use of the Equilibria FRESHSPICE website, the purchase of Products, or the interpretation of these Terms, shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.
17.2.2 Users agree to submit to the personal and exclusive jurisdiction of these courts for any legal proceedings.
17.3 International Users
17.3.1 For Users outside India, these Terms remain subject to Indian laws and the jurisdiction of the courts in Gurgaon, Haryana, India, irrespective of the User’s location or country-specific regulations. 17.3.2 Users are responsible for ensuring compliance with their local laws while accessing the website or purchasing Products.
17.4 Severability of Terms
17.4.1 If any provision of these Terms or the referenced policies is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue to be valid and enforceable under Indian law.
17.5 Resolution of Disputes
17.5.1 Equilibria FRESHSPICE encourages Users to contact sales@freshspice.in for resolving disputes amicably before initiating any legal proceedings.
17.5.2 In case of unresolved disputes, legal proceedings must be filed exclusively in the courts of Gurgaon, Haryana, India, as per the jurisdictional clause.
17.6 Force Majeure
17.6.1 Equilibria FRESHSPICE shall not be held liable for delays, non-performance, or other disruptions caused by events beyond its reasonable control, as defined under Force Majeure clauses in these Terms.
17.7 Contact Information
17.7.1 For any inquiries related to the governing law or jurisdiction of these Terms, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
18. International Use
18.1 General Terms for International Use
18.1.1 Equilibria FRESHSPICE offers its website, Products, and services for use by international Users, subject to compliance with these Terms and Conditions and all applicable policies, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy.
18.1.2 International Users are responsible for ensuring that their use of the website and purchase of Products complies with the laws and regulations of their respective countries.
18.2 Shipping for International Orders
18.2.1 Equilibria FRESHSPICE ships to select international destinations. Shipping charges, timelines, and conditions are governed by the Shipping Policy.
18.2.2 Users are responsible for providing accurate shipping details and complying with local customs and import regulations.
18.3 Customs and Import Duties
18.3.1 International orders may be subject to customs duties, taxes, or other charges as per the laws of the destination country.
18.3.2 These charges are the sole responsibility of the User and must be paid directly to the customs authorities or the shipping carrier.
18.3.3 Equilibria FRESHSPICE is not liable for any delays, confiscations, or additional charges resulting from customs procedures or non-compliance with import regulations.
18.4 Currency and Payment for International Transactions
18.4.1 All payments for international orders will be processed in Indian Rupees (INR) or the User’s local currency, subject to the payment gateway’s currency conversion policies.
18.4.2 Currency conversion rates and additional charges imposed by financial institutions are the responsibility of the User.
18.5 Limitations on Availability of Products or Services
18.5.1 Certain Products or services may not be available for international shipping due to logistical, legal, or regulatory constraints.
18.5.2 Equilibria FRESHSPICE reserves the right to restrict or modify availability for specific destinations without prior notice.
18.6 User Responsibilities
18.6.1 International Users are responsible for ensuring compliance with all local laws, including but not limited to:
18.6.1.1 Import restrictions or bans on specific Products.
18.6.1.2 Taxes, duties, or other charges associated with the purchase and delivery of Products.
18.6.1.3 Laws related to online purchases, consumer protection, and data privacy.
18.7 Returns and Refunds for International Orders
18.7.1 Returns and refunds for international orders are governed by the Refund Policy, subject to any additional steps required for compliance with customs and shipping regulations.
18.7.2 Users are responsible for return shipping costs and customs clearance for returned items unless otherwise stated in the Refund Policy.
18.8 Disclaimers for International Use
18.8.1 Equilibria FRESHSPICE does not guarantee uninterrupted access to the website from international locations due to potential restrictions, technical limitations, or local regulations.
18.8.2 Users accessing the website from outside India do so at their own risk and are responsible for compliance with local laws.
18.9 Governing Law and Jurisdiction
18.9.1 These terms for International Use are governed by the laws of India.
18.9.2 Any disputes arising under or in connection with international use of the website shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
18.10 Contact Information
18.10.1 For queries or assistance related to international orders or use of the website from outside India, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
19. Modifications to Terms and Conditions
19.1 Right to Modify
19.1.1 Equilibria FRESHSPICE reserves the right to modify, update, or revise these Terms and Conditions at any time, without prior notice, to reflect changes in business practices, legal requirements, or User needs.
19.1.2 Any modifications will be effective immediately upon posting on the website unless stated otherwise.
19.2 Notification of Changes
19.2.1 Users are encouraged to regularly review these Terms and Conditions to stay informed about any changes.
19.2.2 Equilibria FRESHSPICE may notify Users of significant changes via email (if applicable) or through a prominent notice on the website.
19.3 Binding Nature of Changes
19.3.1 Continued use of the website, Products, or services after modifications have been made constitutes acceptance of the revised Terms and Conditions.
19.3.2 If a User does not agree to the modified Terms, they must cease using the website and its services immediately.
19.4 Impact on Associated Policies
19.4.1 Modifications to these Terms may include updates to associated policies such as the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, which are integral parts of these Terms and Conditions.
19.5 Preservation of Rights
19.5.1 Any modifications to these Terms will not affect the rights or obligations of Users or Equilibria FRESHSPICE regarding transactions or activities completed prior to the effective date of the modifications.
19.6 Governing Law and Jurisdiction
19.6.1 Any modifications to these Terms and their interpretation shall remain governed by the laws of India.
19.6.2 Disputes arising from or related to these Terms, including modifications, shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
19.7 Contact Information
19.7.1 For inquiries or clarifications regarding modifications to these Terms and Conditions, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
20. Force Majeure
20.1 Definition of Force Majeure
20.1.1 Equilibria FRESHSPICE shall not be held liable for any delay or failure to perform its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to:
20.1.1.1 Natural disasters such as earthquakes, floods, hurricanes, or other acts of God.
20.1.1.2 Government actions, including changes in law, regulations, embargoes, or other restrictions. 20.1.1.3 Strikes, labor disputes, or industrial action by third parties.
20.1.1.4 Interruptions in transportation, logistics, or supply chain disruptions.
20.1.1.5 Cyberattacks, technical failures, or interruptions in telecommunications or internet services.
20.1.1.6 Pandemics, epidemics, or other public health crises.
20.2 Effect of Force Majeure Events
20.2.1 In the event of a Force Majeure occurrence, Equilibria FRESHSPICE’s obligations under these Terms shall be suspended for the duration of the event.
20.2.2 Equilibria FRESHSPICE will make reasonable efforts to minimize the impact of the Force Majeure event and resume normal operations as soon as practicable.
20.3 User Responsibilities During Force Majeure
20.3.1 Users acknowledge that delays or disruptions caused by Force Majeure events may affect order processing, shipping, and delivery timelines.
20.3.2 Users are encouraged to contact Equilibria FRESHSPICE at sales@freshspice.in for updates regarding affected orders or services.
20.4 Limitations on Liability
20.4.1 Equilibria FRESHSPICE shall not be liable for any losses, damages, or costs incurred by Users due to delays, cancellations, or other failures resulting from Force Majeure events.
20.4.2 Refunds or adjustments for affected orders will be processed in accordance with the Refund Policy and at the sole discretion of Equilibria FRESHSPICE.
20.5 Notification of Force Majeure Events
20.5.1 Equilibria FRESHSPICE will make reasonable efforts to notify Users of Force Majeure events impacting its operations through email or a prominent notice on the website.
20.5.2 Users are responsible for ensuring that their contact information is up to date to receive such notifications.
20.6 Termination Due to Prolonged Force Majeure
20.6.1 If a Force Majeure event persists for an extended period that renders the fulfillment of contractual obligations impossible, Equilibria FRESHSPICE reserves the right to terminate the affected transactions.
20.6.2 In such cases, affected Users will be notified, and appropriate refunds or resolutions will be provided as per the Refund Policy.
20.7 Governing Law and Jurisdiction
20.7.1 The provisions related to Force Majeure are governed by the laws of India.
20.7.2 Any disputes arising in connection with Force Majeure events shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
20.8 Contact Information
20.8.1 For inquiries or assistance related to Force Majeure, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
22. Termination
22.1 Right to Terminate by Equilibria FRESHSPICE
22.1.1 Equilibria FRESHSPICE reserves the right to terminate or suspend a User’s access to the website, account, or services at its sole discretion, without prior notice, for any of the following reasons:
22.1.1.1 Violation of these Terms and Conditions or associated policies, including the Privacy Policy, Cookies Policy, Shipping Policy, or Refund Policy.
22.1.1.2 Engagement in fraudulent, abusive, or harmful activities on the website.
22.1.1.3 Submission of false, inaccurate, or incomplete information during registration or transactions.
22.1.1.4 Non-compliance with applicable laws or regulations.
22.1.1.5 Repeated failure to fulfill payment obligations.
22.2 Right to Terminate by Users
22.2.1 Users may terminate their account or cease using the website at any time by contacting Equilibria FRESHSPICE at sales@freshspice.in.
22.2.2 Termination by the User does not absolve them of any obligations incurred prior to termination, including outstanding payments or liabilities.
22.3 Effect of Termination
22.3.1 Upon termination of access or account:
22.3.1.1 Users will lose access to their account and any associated data, including order history and saved preferences.
22.3.1.2 Any ongoing orders will be processed as per the applicable Shipping Policy and Refund Policy, unless otherwise stated.
22.3.1.3 Equilibria FRESHSPICE reserves the right to retain certain User data as required by law or for legitimate business purposes, in accordance with the Privacy Policy.
22.4 Refunds and Cancellations Upon Termination
22.4.1 Refunds or cancellations related to terminated accounts will be processed in accordance with the Refund Policy, if applicable.
22.4.2 Equilibria FRESHSPICE may deny refund requests if the termination was due to fraudulent or unlawful activities by the User.
22.5 Survival of Terms
22.5.1 Certain provisions of these Terms shall survive termination, including but not limited to:
22.5.1.1 Intellectual property rights as outlined in Section 13.
22.5.1.2 Limitation of Liability as outlined in Section 15.
22.5.1.3 Indemnification as outlined in Section 16.
22.5.1.4 Governing Law and Jurisdiction as outlined in Section 17.
22.6 Notice of Termination
22.6.1 Equilibria FRESHSPICE will make reasonable efforts to notify Users of account termination via the registered email address or other contact information provided.
22.7 Governing Law and Jurisdiction
22.7.1 These termination terms are governed by the laws of India.
22.7.2 Any disputes arising from or related to termination shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
22.8 Contact Information
22.8.1 For queries or assistance related to account termination, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
23. Entire Agreement
23.1 Comprehensive Agreement
23.1.1 These Terms and Conditions, along with all policies referenced herein, including the Privacy Policy, Cookies Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between the User and Equilibria FRESHSPICE with respect to the use of the website, Products, and services.
23.1.2 This agreement supersedes and replaces all prior or contemporaneous understandings, agreements, representations, and communications, whether written or oral, related to the subject matter herein.
23.2 Amendments to the Agreement
23.2.1 Equilibria FRESHSPICE reserves the right to update, modify, or amend these Terms and Conditions in accordance with Section 19: Modifications to Terms and Conditions.
23.2.2 Users are responsible for reviewing these Terms regularly to stay informed of any updates or changes.
23.3 Severability of Provisions
23.3.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
23.4 No Waiver
23.4.1 The failure of Equilibria FRESHSPICE to enforce any provision of these Terms and Conditions shall not constitute a waiver of its rights to enforce such provisions at a later date.
23.5 Third-Party Agreements
23.5.1 These Terms do not create any rights enforceable by third parties except as expressly provided in specific sections related to third-party services or links.
23.6 Governing Law and Jurisdiction
23.6.1 This entire agreement is governed by the laws of India.
23.6.2 Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
23.7 Contact Information
23.7.1 For questions or clarifications regarding this agreement, Users may contact Equilibria FRESHSPICE at sales@freshspice.in.
24. Contact Information
24.1 Purpose of Contact Information
24.1.1 Equilibria FRESHSPICE provides its contact information to ensure Users can reach out for assistance, inquiries, or to address concerns related to the website, Products, and services.
24.1.2 Users are encouraged to contact the Company for matters related to the Privacy Policy, Cookies Policy, Shipping Policy, Refund Policy, or any other section of these Terms and Conditions.
24.2 Official Contact Information
24.2.1 For all communications, Users should use the following official contact details:
- Email: sales@freshspice.in
24.2.2 Equilibria FRESHSPICE does not provide support through phone or WhatsApp and advises Users to avoid contacting unverified channels.
24.3 Response Time
24.3.1 Equilibria FRESHSPICE aims to respond to all User inquiries within a reasonable timeframe, typically within 2–5 business days.
24.3.2 Response times may vary during public holidays, weekends, or Force Majeure events as outlined in Section 20.
24.4 Use of Contact Information
24.4.1 Users may contact Equilibria FRESHSPICE for the following purposes:
24.4.1.1 Assistance with account creation, access, or termination.
24.4.1.2 Questions related to order placement, processing, shipping, and delivery.
24.4.1.3 Initiation of cancellation, return, or refund requests in accordance with the Refund Policy.
24.4.1.4 Reporting violations of these Terms and Conditions or suspected fraudulent activity.
24.4.1.5 General feedback, suggestions, or inquiries related to the website or services.
24.5 Restrictions on Use of Contact Information
24.5.1 The contact information provided is strictly for official communication purposes.
24.5.2 Users are prohibited from using this contact information for unsolicited marketing, advertising, or other inappropriate communications.
24.6 Language of Communication
24.6.1 Communications must be submitted in English to ensure timely and accurate processing.
24.7 Dispute Resolution through Contact
24.7.1 Users are encouraged to attempt resolving disputes directly with Equilibria FRESHSPICE by contacting sales@freshspice.in before pursuing legal remedies.
24.7.2 The Company values transparent communication and will make reasonable efforts to resolve disputes amicably.
24.8 Retention of Records
24.8.1 Equilibria FRESHSPICE may retain records of User communications for quality assurance, legal compliance, and service improvement, in accordance with the Privacy Policy.
24.9 Governing Law and Jurisdiction
24.9.1 Communications and their related actions are governed by the laws of India.
24.9.2 Any disputes arising from communications shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
24.10 Updates to Contact Information
24.10.1 Equilibria FRESHSPICE reserves the right to update its contact information at any time.
24.10.2 Updated contact details will be reflected in this section and may also be communicated via prominent notices on the website.