COOKIES POLICY
1. Introduction
1.1 Overview
1.1.1 These Terms and Conditions govern the use of the e-commerce website developed and operated by Equilibria FRESHSPICE (referred to as “Company,” “we,” “our,” or “us”), including the purchase of products listed on the website.
1.1.2 By accessing or using the website, you (“User” or “Customer”) agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you must discontinue using the website immediately.
1.2 Applicability
1.2.1 These Terms and Conditions apply to all users, including visitors, customers, and other stakeholders accessing the website for information, purchasing products, or availing services provided by Equilibria FRESHSPICE.
1.2.2 The policies outlined herein are subject to Indian laws and regulations and are enforceable under the jurisdiction of Gurgaon, Haryana, India.
1.3 Eligibility to Use the Website
1.3.1 Users must be at least 18 years old or have obtained consent from a parent or guardian to make purchases or use services on this website.
1.3.2 By using the website, you warrant that you have the legal capacity to enter into binding contracts as per applicable laws.
1.4 Modification of Terms and Conditions
1.4.1 Equilibria FRESHSPICE reserves the right to amend, update, or revise these Terms and Conditions at any time without prior notice.
1.4.2 Continued use of the website after such modifications constitutes acceptance of the updated Terms and Conditions.
1.4.3 Users are encouraged to review these Terms and Conditions periodically to stay informed about any changes.
1.5 User Conduct and Obligations
1.5.1 Users agree to use the website for lawful purposes only and must not engage in activities that:
1.5.1.1 Violate any applicable laws or regulations.
1.5.1.2 Infringe upon the rights of Equilibria FRESHSPICE or any third parties.
1.5.1.3 Disrupt or interfere with the website’s security or functionality.
1.5.2 Users are responsible for maintaining the confidentiality of their account details, including passwords, and for all activities conducted under their accounts.
1.6 Product Information and Availability
1.6.1 All product descriptions, images, prices, and availability on the website are subject to change without prior notice.
1.6.2 While we strive to ensure the accuracy of information, errors or omissions may occur, and Equilibria FRESHSPICE reserves the right to correct such inaccuracies at its sole discretion.
1.7 Governing Law and Jurisdiction
1.7.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
1.7.2 Any disputes arising from or relating to the use of the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.
1.8 Contact Information
1.8.1 For questions or concerns regarding these Terms and Conditions, users can contact us via email at sales@freshspice.in.
2. What Are Cookies?
2.1 Definition of Cookies
2.1.1 Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website.
2.1.2 They enable the website to recognize your device, remember your preferences, and enhance your browsing experience.
2.2 Purpose of Cookies
2.2.1 Cookies help us provide a seamless and personalized experience to users by:
2.2.1.1 Remembering user preferences, such as language and region.
2.2.1.2 Enabling secure login and smooth navigation on the website.
2.2.1.3 Collecting anonymous analytical data to improve website functionality.
2.2.1.4 Supporting targeted advertisements and promotions based on user interests.
2.3 Types of Cookies Used by Equilibria FRESHSPICE
2.3.1 Essential Cookies
2.3.1.1 Necessary for the operation of the website and core functionalities, such as secure login and cart management.
2.3.2 Performance Cookies
2.3.2.1 Used to measure website performance and gather insights into how users interact with the website.
2.3.2.2 These cookies allow us to identify and fix issues to enhance user experience.
2.3.3 Functionality Cookies
2.3.3.1 These cookies remember user settings and preferences to provide a personalized experience.
2.3.3.2 Examples include saving language preferences and pre-filled forms for future visits.
2.3.4 Advertising/Targeting Cookies
2.3.4.1 Used to deliver relevant advertisements based on user interests and browsing behavior.
2.3.4.2 They also limit the repetition of ads and measure the effectiveness of campaigns.
2.4 How Cookies Are Used on Our Website
2.4.1 Cookies are used to provide and improve the functionality of the e-commerce website, including:
2.4.1.1 Enabling users to log in to their accounts securely.
2.4.1.2 Maintaining items in shopping carts during browsing and checkout.
2.4.1.3 Analyzing user behavior to improve website performance and services.
2.4.1.4 Displaying personalized product recommendations and offers.
2.5 User Consent for Cookies
2.5.1 By using the website, you consent to the use of cookies in accordance with this policy.
2.5.2 If you do not agree to the use of cookies, you may disable them using your browser settings; however, certain functionalities of the website may be impacted.
2.6 Third-Party Cookies
2.6.1 We may use third-party cookies for analytics and targeted advertisements.
2.6.2 These third parties are responsible for ensuring their compliance with applicable data protection laws.
2.6.3 We do not share personally identifiable information with third parties through cookies.
2.7 Managing Cookies
2.7.1 Users can manage or disable cookies through their browser settings. Instructions for popular browsers can be found online.
2.7.2 Disabling cookies may result in limited functionality and reduced website performance.
2.8 Updates to the Cookies Policy
2.8.1 We reserve the right to update or amend this Cookies Policy at any time without prior notice.
2.8.2 Users are encouraged to review the policy periodically for changes.
2.9 Governing Law and Jurisdiction
2.9.1 This Cookies Policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
2.10 Contact Information
2.10.1 For questions or concerns about cookies and this policy, users can contact us at sales@freshspice.in.
3. Types of Cookies We Use
3.1 Overview of Cookies
3.1.1 Cookies are categorized based on their functionality and purpose.
3.1.2 The cookies used by Equilibria FRESHSPICE ensure that the website functions smoothly and delivers a personalized user experience.
3.2 Essential Cookies
3.2.1 These cookies are necessary for the website’s core functionalities.
3.2.2 They enable the website to perform basic operations, such as:
3.2.2.1 Allowing secure login to user accounts.
3.2.2.2 Maintaining session integrity during website navigation.
3.2.2.3 Facilitating smooth operation of shopping cart and checkout processes.
3.2.3 Disabling these cookies may result in the inability to use certain parts of the website.
3.3 Performance Cookies
3.3.1 These cookies help us understand how users interact with the website.
3.3.2 They collect anonymous data for the purpose of:
3.3.2.1 Measuring website traffic and usage patterns.
3.3.2.2 Identifying areas for improvement to enhance the user experience.
3.3.3 Performance cookies do not store personally identifiable information.
3.4 Functionality Cookies
3.4.1 These cookies remember user preferences and settings to provide a more personalized browsing experience.
3.4.2 Key functionalities enabled by these cookies include:
3.4.2.1 Saving language, region, and currency preferences.
3.4.2.2 Pre-filling forms and remembering login details.
3.4.2.3 Displaying customized recommendations based on user behavior.
3.4.3 Disabling these cookies may limit personalization features on the website.
3.5 Advertising and Targeting Cookies
3.5.1 These cookies are used to display advertisements and promotions relevant to the user’s interests.
3.5.2 They collect data about user browsing behavior for the following purposes:
3.5.2.1 Delivering targeted marketing campaigns.
3.5.2.2 Limiting the frequency of repetitive ads.
3.5.2.3 Measuring the effectiveness of advertising efforts.
3.5.3 These cookies may involve third-party platforms. However, Equilibria FRESHSPICE does not share personally identifiable information with these platforms.
3.6 Third-Party Cookies
3.6.1 Third-party cookies are used by external services to enhance website features, such as analytics or advertising tools.
3.6.2 The collection and use of data by these third parties are subject to their respective privacy policies.
3.7 Cookie Duration
3.7.1 Cookies used by Equilibria FRESHSPICE may be classified as:
3.7.1.1 Session Cookies: Temporary cookies that are deleted once you close your browser.
3.7.1.2 Persistent Cookies: Cookies that remain on your device until they expire or are manually deleted.
3.7.2 The duration of each cookie type is specified in the cookie settings available on the website.
3.8 Managing Cookies
3.8.1 Users can manage their cookie preferences through the website settings or their browser settings.
3.8.2 Instructions for managing cookies on commonly used browsers are available online.
3.8.3 Disabling cookies may impact the usability and functionality of the website.
3.9 Compliance and Transparency
3.9.1 Equilibria FRESHSPICE ensures that cookies are used in compliance with data protection laws applicable in India and other relevant jurisdictions.
3.9.2 Users can access further information about our use of cookies or raise concerns by contacting us at sales@freshspice.in.
3.10 Governing Law and Jurisdiction
3.10.1 The use of cookies and all associated terms are governed by Indian laws and subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
4. Purpose of Collecting Cookies Data
4.1 Enhancing Website Functionality
4.1.1 Cookies are used to ensure the optimal functionality and performance of the Equilibria FRESHSPICE website.
4.1.2 They enable core website features, including:
4.1.2.1 Secure login and account management.
4.1.2.2 Efficient shopping cart operations and checkout processes.
4.1.2.3 Smooth navigation and responsive design across devices.
4.2 Improving User Experience
4.2.1 Cookies help us create a personalized experience for users by:
4.2.1.1 Remembering user preferences such as language, currency, and region.
4.2.1.2 Saving login credentials for faster and secure future access.
4.2.1.3 Customizing the display of products and promotions based on user activity.
4.3 Collecting Analytical Insights
4.3.1 Cookies enable Equilibria FRESHSPICE to collect anonymous data about website usage for the purpose of:
4.3.1.1 Monitoring website traffic and identifying popular pages or features.
4.3.1.2 Detecting and resolving technical issues that may hinder user experience.
4.3.1.3 Understanding user behavior to improve the design and content of the website.
4.4 Targeted Advertising and Marketing
4.4.1 Cookies support our advertising and marketing efforts by:
4.4.1.1 Delivering ads and promotions relevant to user interests and preferences.
4.4.1.2 Tracking the effectiveness of marketing campaigns.
4.4.1.3 Preventing repetitive advertisements by managing ad display frequency.
4.5 Ensuring Security and Fraud Prevention
4.5.1 Cookies help maintain a secure browsing environment by:
4.5.1.1 Identifying and preventing fraudulent activities.
4.5.1.2 Detecting unauthorized access to user accounts.
4.5.1.3 Enabling secure payment transactions and data transfers.
4.6 Complying with Legal and Regulatory Requirements
4.6.1 Cookies may be used to meet legal or regulatory obligations, including data protection and cybersecurity requirements, applicable under Indian laws and international standards.
4.7 User Consent for Cookies
4.7.1 By continuing to use the website, users consent to the collection of data through cookies for the purposes outlined in this section.
4.7.2 Users have the option to manage or disable cookies through their browser settings; however, certain functionalities of the website may be impacted as a result.
4.8 Transparency and Accountability
4.8.1 Equilibria FRESHSPICE is committed to transparency in the use of cookies and ensures that all data collected is handled in compliance with applicable privacy laws.
4.8.2 For further information on cookies or to raise any concerns, users may contact us at sales@freshspice.in.
4.9 Governing Law and Jurisdiction
4.9.1 The collection and use of cookies data are governed by the laws of India.
4.9.2 Any disputes arising from or related to cookies data shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
5. How We Use Cookies
5.1 To Provide Core Website Functionality
5.1.1 Cookies are essential for enabling key features of the Equilibria FRESHSPICE website, including:
5.1.1.1 Secure user login and account management.
5.1.1.2 Facilitating the shopping cart and checkout processes.
5.1.1.3 Ensuring smooth navigation and responsiveness across devices.
5.2 To Enhance User Experience
5.2.1 Cookies help us personalize and optimize the user experience by:
5.2.1.1 Remembering user preferences, such as language, region, and currency settings.
5.2.1.2 Automatically pre-filling forms based on previous interactions.
5.2.1.3 Offering tailored product recommendations and promotional offers.
5.3 To Analyze Website Performance
5.3.1 Cookies are used to collect anonymized data for analytics purposes, which include:
5.3.1.1 Monitoring website traffic and identifying usage trends.
5.3.1.2 Understanding how users interact with various sections of the website.
5.3.1.3 Detecting and resolving performance issues to improve website functionality.
5.4 To Facilitate Marketing and Advertising
5.4.1 Cookies enable targeted marketing and advertising strategies, such as:
5.4.1.1 Displaying advertisements and promotions relevant to user preferences.
5.4.1.2 Tracking user behavior to customize marketing campaigns.
5.4.1.3 Measuring the success and effectiveness of advertising efforts.
5.5 To Ensure Security and Prevent Fraud
5.5.1 Cookies are utilized to maintain the security of the website and user transactions by:
5.5.1.1 Detecting and preventing unauthorized access to user accounts.
5.5.1.2 Safeguarding payment transactions and sensitive data.
5.5.1.3 Identifying and mitigating potential security threats.
5.6 To Comply with Legal Requirements
5.6.1 Cookies data may be used to fulfill legal and regulatory obligations applicable to Equilibria FRESHSPICE under Indian and international laws.
5.7 Third-Party Cookies
5.7.1 We may use third-party cookies for analytics, advertising, and other functionalities.
5.7.2 These cookies are subject to the privacy policies of the respective third-party providers, and Equilibria FRESHSPICE ensures that no personally identifiable information is shared without user consent.
5.8 User Control Over Cookies
5.8.1 Users can manage or disable cookies through their browser settings.
5.8.2 Disabling cookies may impact certain functionalities of the website, including account access, cart operations, and personalized recommendations.
5.9 Transparency and Accountability
5.9.1 Equilibria FRESHSPICE is committed to using cookies responsibly and transparently, ensuring compliance with data protection and privacy regulations.
5.9.2 Users can contact us at sales@freshspice.in for any questions or concerns regarding cookies usage.
5.10 Governing Law and Jurisdiction
5.10.1 All matters related to the use of cookies on the website are governed by Indian laws.
5.10.2 Any disputes shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
6. Third-Party Cookies
6.1 Definition and Scope
6.1.1 Third-party cookies are cookies placed by external service providers, platforms, or partners to enable additional functionalities, analytics, or advertising services on the Equilibria FRESHSPICE website.
6.1.2 These cookies are not managed directly by Equilibria FRESHSPICE, and their operation is governed by the policies of the respective third-party providers.
6.2 Purpose of Third-Party Cookies
6.2.1 Third-party cookies are used to enhance the website’s functionality and user experience by providing:
6.2.1.1 Analytics services to track website performance and usage patterns.
6.2.1.2 Advertising and targeting services to deliver relevant promotions and advertisements.
6.2.1.3 Integration with social media platforms to enable sharing and engagement features.
6.3 Examples of Third-Party Cookies
6.3.1 Third-party cookies may include, but are not limited to:
6.3.1.1 Cookies from analytics platforms used to monitor website traffic and user behavior.
6.3.1.2 Cookies from advertising networks to track the effectiveness of marketing campaigns.
6.3.1.3 Cookies from social media platforms for linking content and enabling user interaction.
6.4 Management of Third-Party Cookies
6.4.1 Users have control over third-party cookies and can manage them through browser settings.
6.4.2 Specific third-party cookie settings may also be available on the website, providing options to opt in or out.
6.4.3 Disabling third-party cookies may limit some functionalities, including analytics and targeted advertising.
6.5 Data Privacy and Sharing
6.5.1 Equilibria FRESHSPICE does not share any personally identifiable information with third-party providers without user consent.
6.5.2 Data collected by third-party cookies is subject to the privacy policies and terms of the respective providers.
6.5.3 Users are encouraged to review the privacy policies of third-party providers to understand how their data is managed.
6.6 Accountability and Transparency
6.6.1 While Equilibria FRESHSPICE ensures responsible use of third-party cookies, the company is not liable for how these external parties handle data collected through their cookies.
6.6.2 Queries or concerns regarding third-party cookies can be addressed by contacting us at sales@freshspice.in.
6.7 User Consent for Third-Party Cookies
6.7.1 By using the website, users agree to the use of third-party cookies as outlined in this policy.
6.7.2 Users may revoke or manage their consent at any time through the website settings or their browser.
6.8 Compliance with Laws and Regulations
6.8.1 The use of third-party cookies complies with applicable data protection and privacy regulations under Indian law and international standards.
6.9 Governing Law and Jurisdiction
6.9.1 All matters related to the use of third-party cookies are governed by Indian laws.
6.9.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
7. Managing Cookies Preferences
7.1 User Control Over Cookies
7.1.1 Users of the Equilibria FRESHSPICE website have full control over their cookies preferences.
7.1.2 Users can enable, disable, or delete cookies by configuring the settings on their browser or through the cookie management options provided on the website.
7.2 Browser Settings for Managing Cookies
7.2.1 Most web browsers allow users to manage cookies through their settings. Users can:
7.2.1.1 Block or disable cookies from all websites or specific websites.
7.2.1.2 Clear cookies that have already been stored on their device.
7.2.1.3 Set preferences for receiving notifications before accepting cookies.
7.2.2 Users are encouraged to consult the help section of their browser or visit the browser's official website for detailed instructions on managing cookies.
7.3 Website Cookie Management Options
7.3.1 The Equilibria FRESHSPICE website provides an interactive cookie management tool where users can:
7.3.1.1 Opt-in or opt-out of specific categories of cookies, such as performance, functionality, or advertising cookies.
7.3.1.2 Update their cookie preferences at any time to reflect changes in their choices.
7.3.2 Essential cookies, required for the core functionality of the website, cannot be disabled as they are necessary for its proper operation.
7.4 Impact of Managing Cookies
7.4.1 Disabling or restricting cookies may limit certain functionalities and features on the Equilibria FRESHSPICE website, including:
7.4.1.1 Secure login and account access.
7.4.1.2 Personalized product recommendations and offers.
7.4.1.3 Smooth operation of shopping cart and checkout processes.
7.4.2 Users accept that Equilibria FRESHSPICE is not responsible for reduced website performance resulting from user modifications to cookie settings.
7.5 Third-Party Cookie Preferences
7.5.1 Users may manage their preferences for third-party cookies separately, depending on the third-party service providers’ policies.
7.5.2 These preferences may include disabling targeted advertisements or analytics tracking.
7.5.3 Equilibria FRESHSPICE encourages users to review the privacy policies of third-party providers for detailed guidance.
7.6 Data Retention and Cookies
7.6.1 Cookies stored on user devices are retained for a specified duration, which may vary depending on their type (e.g., session or persistent cookies).
7.6.2 Users can manually delete cookies from their devices at any time through browser settings.
7.7 Compliance and Assistance
7.7.1 Equilibria FRESHSPICE ensures compliance with applicable laws regarding cookies usage and user privacy.
7.7.2 For assistance or queries related to managing cookies preferences, users can contact us at sales@freshspice.in.
7.8 Governing Law and Jurisdiction
7.8.1 All matters concerning the management of cookies preferences are governed by Indian laws.
7.8.2 Any disputes shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
8. Duration of Cookies Storage
8.1 Types of Cookies Based on Storage Duration
8.1.1 Cookies used by Equilibria FRESHSPICE are categorized based on their storage duration to provide a seamless user experience:
8.1.1.1 Session Cookies:
-
These cookies are temporary and are deleted automatically once you close your browser.
-
They are used to maintain session integrity during website navigation, such as retaining shopping cart details or secure login status.
8.1.1.2 Persistent Cookies:
-
These cookies remain stored on your device for a specified period or until manually deleted.
-
They are used to remember user preferences, such as language, region, or login credentials, for future visits.
8.2 Purpose of Cookie Retention
8.2.1 The retention duration of cookies is determined based on their purpose, including but not limited to:
8.2.1.1 Enhancing website performance and functionality.
8.2.1.2 Supporting personalized user experiences by saving preferences and settings.
8.2.1.3 Collecting analytical data to improve the website’s design, usability, and content.
8.2.1.4 Supporting targeted advertising campaigns and promotions.
8.3 Cookie Retention Periods
8.3.1 The retention periods for cookies used by Equilibria FRESHSPICE vary depending on their functionality:
8.3.1.1 Session cookies are deleted immediately after the user closes their browser.
8.3.1.2 Persistent cookies may remain on the device for periods ranging from a few days to several months, as specified in the website’s cookie settings.
8.4 User Control Over Cookie Retention
8.4.1 Users have the right to manage the retention of cookies on their devices through browser settings.
8.4.2 Users can manually delete cookies at any time by accessing the cookie management options in their browser.
8.4.3 Disabling or deleting cookies may affect certain website functionalities, such as secure login and personalized recommendations.
8.5 Third-Party Cookies Retention
8.5.1 The duration of third-party cookies, such as those used for analytics or advertising, is determined by the policies of the respective third-party providers.
8.5.2 Users are encouraged to review the cookie retention policies of third-party providers to understand how their data is stored and managed.
8.6 Transparency and Accountability
8.6.1 Equilibria FRESHSPICE is committed to transparency in cookie retention practices and ensures compliance with applicable privacy and data protection laws.
8.6.2 Users may contact sales@freshspice.in for detailed information about specific cookie retention durations or related concerns.
8.7 Compliance with Legal Obligations
8.7.1 All cookie retention practices adhere to Indian data protection laws and applicable international standards.
8.7.2 Cookies are stored and managed in a manner that respects user privacy and aligns with the company’s data protection policies.
8.8 Governing Law and Jurisdiction
8.8.1 The terms regarding the duration of cookies storage are governed by Indian laws.
8.8.2 Any disputes arising from or related to cookies storage shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
9. Changes to the Cookies Policy
9.1 Right to Modify the Cookies Policy
9.1.1 Equilibria FRESHSPICE reserves the right to amend, update, or revise this Cookies Policy at its sole discretion at any time.
9.1.2 Changes may be made to reflect updates in laws, technologies, or our business operations.
9.2 Notification of Changes
9.2.1 Users will be informed of significant changes to the Cookies Policy by one or more of the following methods:
9.2.1.1 Posting the updated Cookies Policy on the website.
9.2.1.2 Providing a notification through the website or via email if applicable.
9.2.2 The date of the last update to the Cookies Policy will be prominently displayed at the beginning of the document.
9.3 User Responsibility to Stay Informed
9.3.1 Users are encouraged to review the Cookies Policy periodically to stay informed about any updates or changes.
9.3.2 Continued use of the website after changes to the Cookies Policy constitutes acceptance of the updated terms.
9.4 Compliance with Applicable Laws
9.4.1 Updates to the Cookies Policy will comply with Indian laws and international data protection regulations.
9.4.2 Equilibria FRESHSPICE ensures that the policy revisions maintain transparency and accountability in the handling of cookies data.
9.5 Queries and Assistance
9.5.1 For any questions or concerns regarding changes to this Cookies Policy, users may contact Equilibria FRESHSPICE via email at sales@freshspice.in.
9.5.2 The company will provide clarification and guidance regarding any updates to the policy.
9.6 Governing Law and Jurisdiction
9.6.1 Any disputes related to changes in the Cookies Policy shall be governed by Indian laws.
9.6.2 The exclusive jurisdiction for resolving disputes shall be the courts located in Gurgaon, Haryana, India.
10. User Rights
10.1 Right to Information
10.1.1 Users have the right to be informed about the cookies used on the Equilibria FRESHSPICE website, including their purpose, type, and duration.
10.1.2 The Cookies Policy provides detailed information to ensure transparency and user awareness.
10.2 Right to Consent
10.2.1 Users have the right to provide or withhold consent for non-essential cookies, including performance, functionality, and advertising cookies.
10.2.2 Consent is obtained when users interact with the cookie banner displayed on the website during their initial visit.
10.3 Right to Withdraw Consent
10.3.1 Users can withdraw their consent for non-essential cookies at any time by:
10.3.1.1 Accessing the cookie preferences section on the website.
10.3.1.2 Adjusting the settings on their browser to disable or delete cookies.
10.4 Right to Access Data Collected Through Cookies
10.4.1 Users may request information about the data collected through cookies used on the website. 10.4.2 Requests for access can be submitted to sales@freshspice.in, and Equilibria FRESHSPICE will respond within a reasonable timeframe.
10.5 Right to Rectification and Deletion
10.5.1 Users have the right to request the correction of inaccurate or incomplete data collected through cookies.
10.5.2 Users can also request the deletion of their data, subject to applicable legal and regulatory requirements.
10.6 Right to Restrict Cookies Usage
10.6.1 Users may choose to restrict the use of cookies by modifying their cookie preferences on the website or through their browser settings.
10.6.2 Essential cookies required for the basic operation of the website cannot be restricted.
10.7 Right to Object to Cookies Usage
10.7.1 Users have the right to object to the use of cookies for specific purposes, such as targeted advertising or analytics.
10.7.2 Objections can be raised by managing cookie preferences or contacting Equilibria FRESHSPICE directly via sales@freshspice.in.
10.8 Right to File Complaints
10.8.1 Users have the right to file complaints regarding the use of cookies or the handling of data collected through cookies.
10.8.2 Complaints can be submitted to sales@freshspice.in, and Equilibria FRESHSPICE will address them in accordance with applicable laws.
10.9 Right to Be Notified of Changes
10.9.1 Users have the right to be notified of significant changes to the Cookies Policy, including updates that may affect their rights or choices.
10.9.2 Notifications will be provided as outlined in Clause 9 (Changes to the Cookies Policy).
10.10 Governing Law and Jurisdiction
10.10.1 User rights related to cookies are governed by the laws of India.
10.10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
11. Jurisdiction and Governing Law
11.1 Applicability of Laws
11.1.1 These Terms and Conditions, including the Cookies Policy and any related policies, are governed by and construed in accordance with the laws of India.
11.1.2 The governing laws are applicable to all users of the website, including those accessing the website or purchasing products and services from outside India.
11.2 Jurisdiction for Dispute Resolution
11.2.1 Any disputes, claims, or legal proceedings arising from or related to the use of the Equilibria FRESHSPICE website, its services, or policies shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.
11.2.2 This jurisdiction is binding for all users, irrespective of their location or country of residence.
11.3 Enforceability of Terms
11.3.1 If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
11.3.2 The invalid provision shall be replaced by a valid one that closely reflects the original intent of the clause.
11.4 International Customers
11.4.1 For international customers, the terms are subject to the Indian legal framework and no other country’s laws shall be applicable to the interpretation or enforcement of these terms.
11.4.2 Users agree to comply with applicable Indian laws when using the Equilibria FRESHSPICE website, regardless of the country from which they access it.
11.5 Contact for Dispute Resolution
11.5.1 In case of any disputes, users are encouraged to reach out to Equilibria FRESHSPICE at sales@freshspice.in to attempt to resolve the matter amicably before pursuing legal recourse.
11.6 Updates to Jurisdiction and Governing Law
11.6.1 Any changes to this jurisdiction and governing law clause shall be communicated to users in accordance with Clause 9 (Changes to the Cookies Policy).
11.6.2 Users are advised to review these terms periodically to stay informed of any updates.
12. Contact Information
12.1 Purpose of Contact Information
12.1.1 Users may contact Equilibria FRESHSPICE for inquiries, concerns, or assistance regarding:
12.1.1.1 Terms and conditions of the website.
12.1.1.2 The Cookies Policy and related rights or preferences.
12.1.1.3 Shipping, refund, or any other service-related matters.
12.1.1.4 Complaints, disputes, or feedback about the website or services.
12.2 Official Communication Channel
12.2.1 The official mode of communication for all user concerns is via email at sales@freshspice.in.
12.2.2 Any correspondence through unofficial channels will not be considered valid for raising concerns or resolving disputes.
12.3 Response Time and Resolution
12.3.1 Equilibria FRESHSPICE is committed to responding to user queries and concerns in a timely manner.
12.3.2 Users can generally expect a response within a reasonable time, depending on the complexity of the issue.
12.4 User Responsibility in Communication
12.4.1 Users must provide accurate and complete information when contacting Equilibria FRESHSPICE for assistance.
12.4.2 Failure to provide the required details may delay the resolution process.
12.5 Complaints and Dispute Resolution
12.5.1 Complaints related to website usage, shipping, refund policies, or other concerns should be directed to sales@freshspice.in for resolution.
12.5.2 Users are encouraged to seek amicable resolutions before initiating legal action.
12.6 Use of Contact Information for Notifications
12.6.1 Equilibria FRESHSPICE may use the provided contact information to notify users of important updates, including changes to terms and policies.
12.6.2 Such notifications will be sent in compliance with applicable data protection laws.
12.7 Confidentiality of User Communications
12.7.1 All user communications with Equilibria FRESHSPICE via email will be treated as confidential and handled in accordance with the Privacy Policy.
12.7.2 The company ensures that user contact details will not be shared with third parties without explicit consent, except as required by law.
12.8 Governing Law and Jurisdiction
12.8.1 All matters related to user communication are governed by the laws of India.
12.8.2 Any disputes shall fall under the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.